FAQs

📦 Shipping & Orders

Q: Where do you ship to? A: We ship exclusively within the United States (USA). At this time, we do not fulfill international orders, nor do we ship to U.S. territories or military bases (APO/FPO/DPO).

Q: What is the exact delivery timeframe? A: Every order goes through two phases before reaching your door:

  • Processing Time: 1 - 2 Business Days (Monday to Friday), where we verify, pack, and prepare your package.

  • Transit Time: 5 - 8 Business Days (Monday to Friday), which is the time it takes the carrier to transport the package to your address.

  • Note: Orders are not processed or shipped on weekends or official public holidays.

Q: Can I track my package in real-time? A: Absolutely. As soon as your order is picked up by our shipping carrier, an automated confirmation email containing your tracking number will be sent to you. Please allow 24-48 hours for the carrier network to update the tracking status.

🔄 Returns & Cancellations

Q: What happens if I change my mind? A: We offer a hassle-free 14-day return window starting from the exact day you receive your package. The product must be unused, unaltered, undamaged, and inside its original, intact packaging.

Q: Do you provide free return labels? A: No. Customers are responsible for covering the direct costs of return shipping to our facility. We highly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit back to us.

3. Accessibility Statement

At lamjaara, digital accessibility is a core part of our user experience. We firmly believe that everyone should be able to navigate our store easily, regardless of physical or technological abilities.

Our Ongoing Efforts

We continually optimize our online store to align with global web design standards. This includes:

  • Clean Text & Hierarchy: Utilizing clear headings and high-contrast font colors to ensure readability.

  • Responsive Layouts: Ensuring our site scales perfectly across mobile, desktop, and tablet screens.

  • Keyboard Navigation: Designing elements to interact smoothly with standard assistive technologies.

Need Assistance?

If you ever encounter any barrier while browsing our store, or if you need help finalizing a checkout, please reach out to us at support@lamjaara.com. Our team will gladly assist you to ensure you get a smooth experience.